Last updated: [01/01/2026]
These Terms of Service govern your use of Rocketly Media’s services. By engaging with Rocketly Media, you agree to the terms outlined below.
1. Services
Rocketly Media provides white-label creative services exclusively for agencies. Services may include, but are not limited to, social media content creation, advertising creative, and related design services.
All services are delivered under the agency’s brand and are intended for agency use only.
2. White-Label Agreement
Rocketly Media operates strictly as a white-label service provider.
- We do not contact your clients under any circumstances
- All work is delivered under your brand
- You retain full client ownership and communication
Any breach of this agreement by either party may result in immediate termination of services.
3. Onboarding and Briefing
Work begins only after:
- Agreement to these Terms of Service
- Receipt of the required deposit
- Submission of a complete creative brief
Briefs must be submitted before the start of the production period to meet delivery timelines.
4. Production Timeline
Rocketly Media operates on a monthly delivery cycle:
- Briefing occurs prior to or at the start of the month
- Creative production occurs throughout the month
- Final deliverables are provided within the last week of the month
Timelines may shift if briefs, feedback, or assets are delayed.
5. Revisions
- One major revision round is included per delivery cycle
- Minor adjustments may be accommodated at Rocketly’s discretion
- Revision flexibility may be adjusted to align with an agency’s internal policies if agreed in advance
Excessive revisions outside scope may incur additional fees.
6. Payments and Deposits
- A deposit is required before work begins
- Remaining balances must be paid according to the agreed schedule
- Late payments may result in paused or delayed services
All fees are non-refundable once production has commenced.
7. Intellectual Property
Upon full payment:
- All final deliverables become the property of the agency
- Rocketly Media retains the right to display non-identifiable work in portfolios unless otherwise agreed
Unpaid work remains the property of Rocketly Media.
8. Confidentiality
Rocketly Media agrees to keep all agency materials, briefs, client information, and internal data strictly confidential.
This obligation continues beyond the termination of services.
9. Limitation of Liability
Rocketly Media is not liable for:
- Indirect or consequential losses
- Performance results of published content or ads
- Third-party platform changes or restrictions
Liability is limited to the amount paid for services during the applicable billing period.
10. Termination
Either party may terminate services with written notice. Any work completed up to the termination date remains payable.
11. Governing Law
These terms are governed by the laws of Australia, unless otherwise agreed in writing.